1. Introduction
At BioSkinsy Private Limited, we prioritize customer satisfaction and strive to deliver the highest quality skincare products. This Return and Refund Policy outlines your rights and obligations regarding returns and refunds for products purchased through our website or authorized retailers in India.
2. Eligibility for Returns
2.1. Products are eligible for return if they meet the following criteria:
– The product must be unused, unworn, and in its original packaging with all labels and tags intact.
– A return request must be submitted within 7 working days from the date of purchase.
– The product should not be a non-returnable item such as gift cards or promotional items.
2.2. Items that are damaged upon receipt or contain a manufacturing defect are also eligible for return.
3. Return Process
3.1. To initiate a return, customers must contact our Customer Service team at support@bioskinsy.com providing the order number, purchase details, and reason for return.
3.2. Once the return request is approved, instructions will be provided for returning the product to our designated return address. Customers are responsible for ensuring the product is securely packaged to prevent damage during transit.
3.3. Return shipping costs will be covered by BioSkinsy Private Limited if the return is due to a defect or an error on our part. Otherwise, customers may be responsible for shipping charges.
4. Refund Process
4.1. Upon receiving and inspecting the returned product, we will notify the customer of the approval or rejection of their refund request.
4.2. If the return is approved, the refund will be processed, and a credit will automatically be applied to the original method of payment within 7-10 business days.
4.3. Refunds do not include shipping charges paid during the original purchase unless the return is due to an error or defect.
5. Exchanges
5.1. We do not offer direct exchanges. Customers who wish to exchange a product must return the original product and place a new order for the desired item.
6. Non-returnable items
6.1. Certain items may not be eligible for return or refund. These include:
– Perishable items, such as skincare products with a limited shelf life.
– Gift cards and promotional items.
– Products purchased during clearance sales or final sale events.
7. Contact Information
For any questions or concerns regarding our Return and Refund Policy, please contact us at:
BioSkinsy Private Limited
Customer Service Department
Email: support@bioskinsy.com
Note: BioSkinsy Private Limited reserves the right to update or modify this policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels.
Thank you for choosing BioSkinsy Private Limited. We value your trust and loyalty to our brand.